Industry example · configurable workflows

Support shoppers across product and order questions.

Plan an assistant that uses your approved product and policy information, and gathers context when a human needs to step in.

This page illustrates a possible fit for e-commerce; it is not a customer case study or a claim of a live deployment. Spelers is designed to be configured across industries and workflows.

Organized parcel packing workspace
E-commerce workflow

Workflows to scope with your team

Illustrative examples · execution and integrations require workspace verification

1. Answer product questions from approved catalogue content

Proposed output: reviewed information, an intake request or a summary for your team.

2. Explain published shipping, return and policy information

Proposed output: reviewed information, an intake request or a summary for your team.

3. Collect order-support details for a service representative

Proposed output: reviewed information, an intake request or a summary for your team.

Scope and verification

Channels, approved knowledge, permissions, staff handoff and connected systems are configured and verified for each workspace. The examples above do not imply that a connector or outcome is already live.

Live inventory, customer-specific order status, payments, cancellations, refunds and fulfillment require verified commerce integrations and authorization.

Your workflow may span industries

These are starting points, not a fixed list of supported customers. Tell us about your organization and we can scope the relevant workflow, safeguards and integrations.

Discuss your use case